Q: What is the Member's Lounge and how do I join?

A: I created the Member's Lounge (sub-page under Services & Pricing) as an exclusive place I could gift loyal clients and subscribers with free gifts, such as The Complete 3-Step System to Take Back Control of Your Home. It is a password protected area of the site and to obtain the password, you will need to enter your email address into the pop-up box that appears on any page of the site, within 5 seconds of your visit.

Q: How do I get started?
A: Fill out the form on the Contact page and I’ll call you to schedule your FREE consultation. During this assessment, we’ll spend up to 30 minutes reviewing your area(s) of concern. You’ll tell me about what works and doesn’t work for the space. I’ll begin working on a plan to bring peace to your chaos based on your personality, organisational needs, and budget. You can choose to do-it-yourself at this point or we can implement these goals and strategies during the Organising Sessions. Learn more about our services.

Q: Should I clean up before you come?
A: No. There is no need to clean up your space before your assessment or any of the organising sessions! It’s best if I can see the space how it typically looks and functions with you in it. I promise there is nothing to be embarrassed about, because when I come into your space, I’m only looking for solutions. We have a 100% No Judgement Guarantee!


Q: What does an Organising Session look like?
A: Sessions are typically scheduled in 3-hour increments to make the best use of time and keep you on track to achieve your goals in the desired time frame. With your input, I will start by sorting all the items in your space into like categories. From here, you'll be able to see which items are in excess (i.e., if you have 15 black cardigans and really only need 2) and make informed decisions on what to purge (donate, recycle, or toss). Next, I will return the items you sorted, but did not purge, to their most efficient and accessible storage locations. Finally, we'll discuss how to evaluate new items as they come into your space while guarding against new clutter. After we’ve decluttered, simplified and organised, you might need a few storage containers. My goal is to use what you’ve got, but if we need to look beyond that, I will suggest items that fit within your newly organised space and your budget. At the end of each session, I will offer to drop off any donated items to one of our Donation Partners.

Q: How long will it take to get organised?
A: Probably less time than you would have imagined! Each space is different and the rate of organisation often depends on how quickly a person can make decisions. I have lots of tricks up my sleeve to make sure that each session is productive. I keep my clients on task, but I never rush a person or pressure them into getting rid of anything. If you need a short break, there’s always something I can do independently to keep the project moving forward. I guarantee that in 3 hours you will see a major and tangible improvement! 

Q: Do the packages include the cost of organising products? 
A: No. The cost of organisational tools (including printed labels) is a separate fee, because you will likely want hangers, containers,  liners, etc. that tie into your current design theme and unique budget. 

Q: Do I have to throw my things away?
A: That decision is completely up to you. If clutter is interrupting your daily life and preventing you from attaining your goals, most likely, there will be items that need to be re-homed. However, you decide whether to donate, toss, or recycle. I promise to cheer you on as you let go of the things that you no longer need, use, or love; the things that are ultimately a barrier between you and the things you do love and use. I will never force you to let go of anything.

Q: I think I might be a hoarder. Can you help me?
A: Absolutely! I'm so proud of you for reaching out for help and wanting to change the course of your life. I'm not a licensed therapist or a doctor, so I cannot tell you whether or not you are a hoarder. Very often, the clutter in our lives reflects the internal clutter we're struggling with. If you need a recommendation for a support person/counsellor, please contact me.


Q: Will you help me sell/donate the things I choose to part with?
A: TradeMe is great for listing items but can be time-consuming so it is wise to consider whether the item you are selling is worth your precious time. Good quality, clean clothing can be sold via Georgie Girl in Port Chalmers or Paper Bag Princess in Dunedin. For donations there are a number of options - Women's Refuge, ReStore, Curtain Bank, Otago Community Hospice Shop, Orphans Aid Dunedin to name a few. My goal is to put your possessions to use; to bless others with your abundance. I will transport as much as can fit in my vehicle and coordinate a pick-up for larger items, if necessary and possible. 


Q: Do I need to be present during the sessions?
A: I will need your input in the beginning so that your decluttered space will be well suited to your personality and needs. After that, I can continue sorting and organising based off your initial direction. There may be a few tweaks needed at the end of the project to ensure that it’s the best fit for you. If you would prefer to work alongside me, the job may go faster and you’ll learn some of the organising strategies I use to give a space the order it deserves.


Q: Can my kids be home while we organise?
A: While I love children, I’ve found that it can be difficult to sort and organise when young kids are present. Your first and foremost obligation is to your children; as such, it may be difficult for you to concentrate on the organisational task at hand.  Because you are paying by the hour, you may want to arrange for a sitter to get the most “bang for your buck” while we work. Older children, however, may be present and can even be an asset to the project, particularly if we’re working on their room!


Q: Is our work together confidential?
A: Absolutely! Everything you share will be held in strictest confidentiality on my behalf. If you are interested in sharing a testimonial, I will only post or speak of the information that you choose to share with others.


Q: Should I hire a professional organiser before selling my home?
A: Yes. If you’re working with a real estate agent, give them a call right now and ask them what the expected price reduction is for a home like yours if it sits on the market too long. The typical price reduction is anywhere between $3,000 to $50,000! Is the luxury of having all your loved (and unloved) items within arms reach worth that amount?! Probably not. When it’s time to sell your home, you are wanting to sell your SPACE not your stuff. We’ll declutter the space you’ve loved and make it appealing for buyers.


Q: Is there a travel fee?
A: Travel is included at no additional cost within the zone circle. Additional mileage outside the zone circled on the map will incur a mileage fee of 79¢ per kilometre. You can request to see the map at any time.


Q: Do you have a cancellation policy?
A: When you make an appointment with us for a consultation or an organising session, we reserve that time especially for you. Since that time is held for you, we respectfully ask for a minimum of 48-hours notice if you must cancel an appointment. This courtesy enables us to offer that appointment time to another client. We will attempt to confirm the appointment time with you 48-hours in advance so that you've got plenty of time to let us know if there's been a change in plans. A cancellation fee will be charged to the payment method on file, or against any prepaid plan, for any late cancellations or no-show appointments ($25 for consultation and $100 for organising sessions). 


Q: How do I pay for your services?
A: Payment is collected at the beginning of each work day for single sessions. If you are purchasing a Package, a 50% deposit is required before the first session. We accept cash and internet banking.